FAQ's

Dragon Medical One with Helium is fully supported to run natively on an Apple Mac environment. 

However, Dragon Medical One on it's own is not compatible with Mac. If you do not have a Helium subscription for Dragon Medical One you can consider one of the options below. 

• VMWare or Parallels® – These applications run a Windows operating system “virtually” within macOS. Any version of Dragon can then be installed on this virtual OS and natively control other Windows applications. Dictated text can be copied across platforms into applications running on macOS if required. Dragon Medical One (DMO) is particularly well suited to this approach since it is very lightweight so minimal resources need to be allocated to the Windows OS. Other Dragon versions (such as Dragon Professional & Dragon Legal) will also work this way, however, system resources must be considered. A Philips SpeechMike or other USB microphone can be used with this approach.

Read more about Parallels®
Read more about VMWare

• Windows Remote Desktop Service /Terminal Server or Citrix – If you connect to a Windows-based server, you can install some versions of Dragon on the server itself where it will be able to natively control other application on the server. PowerMic Mobile (only available for Dragon Medical One) is especially helpful here, as the server administrator may not otherwise allow the server to capture audio from a traditional microphone. This also relaxes the internet speed requirements, as high-definition audio need not be streamed to the server.

Read more about Windows Remote Desktop Service (Terminal Server)
Read more about Citrix

• Apple Boot Camp – This approach splits your Mac’s disk into two parts – one for macOS and one for Windows – allowing Windows applications like Dragon to be used as though your Mac were a Windows PC. Your macOS applications will not be available while running Windows, however, system resources are less of a concern as Windows will have access to all that is available. The virtual OS approach is still preferred where there are sufficient resources available to run both operating systems simultaneously.

Read more about Apple’s Boot Camp

The VoiceX Support Team will be more than happy to discuss your requirements and assist you with selecting the option that will best suit your needs and let you run Dragon Medical One on your Mac hardware.

No. As with all Dragon products, Dragon Professional Anywhere, Dragon Professional Group and Dragon Professional Individual are licensed per author.  During set-up, each user creates their own unique Dragon Voice Profile.  A Dragon user profile is a set of files that Dragon uses to process what you dictate. Your Dragon user profile stores unique acoustic and language information, as well as system preferences and settings as well as the type of microphone you use, custom words, and vocabularies.

Dragon Professional Anywhere is the latest cloud-based speech recognition solution by Nuance which allows users to dictate using their own, AI-powered, individualized Dragon voice profile directly into any application on their computer.

Dragon Anywhere Mobile App uses the same technology and it allows you to connect to your Dragon voice profile and dictate on your phone - iOS or Android.

PLEASE NOTE : when you subscribe to Dragon Professional Anywhere you receive the Dragon Anywhere Mobile App FREE OF CHARGE!

You can use the new Dragon Medical One Cloud-based Speech Recognition on an unlimited number of computers.  Dragon Medical One is licensed per author and there are no dictation or hardware limits.

Yes, on behalf of Dictate 360, VoiceX offers a free 14-day trial for Dragon Medical One cloud-based voice recognition in Australia.  This includes a free trial of the Nuance PowerMic app and some remote introductory training.  Register for your free 14-day trial of Dragon Medical One here

Yes, there are 8 conference microphones built in to the PanaCast Conference Bar.

No.  The Jabra PanaCast 50 is an all in one integrated audio and video solution with audio ideal for rooms up to 4.5x4.5 meters.

The Jabra PanaCast is easy to install, however, it is designed more for a dedicated meeting room.  We recommend considering the original Jabra PanaCast and the new PanCast 20 for users that need portability.

Yes!  There are two optional accessories;

• Jabra PanaCast 50 Table Stand
• Jabra PanaCast 50 Screen Mount

Yes

Yes.  Jabra PanaCast is certified for both Microsoft Teams, Teams Rooms (MTR), Zoom & Zoom Rooms.

Yes.  Jabra PanaCast will work with both Windows and Mac computers.

There are two ways to connect to an online meeting with the Jabra PanaCast 50 Video Conference Bar

• Connect your computer DIRECTLY via USB cable

• Connect via a Microsoft Team Rooms / Zoom Rooms certified compute unit

The Jabra PanaCast 50 is certified for rooms up to 4.5M x 4.5M (or 15x15 feet).  Microsft categorizes this as a "Small Meeting Room".

Yes

No, the Jabra PanaCast 50 does not require high bandwidth to operate.

Yes, the Field of View can be adjusted from the default 180 to lower degrees of FoV in Jabra Direct and Jabra Xpress.

Yes!  You can register for a free 14-day trial to Dragon Legal Anywhere with Australian based support direct from Australia's largest Speech Recognition Specialist and Authorised Nuance Support & Training Partner - VoiceX Communications.

Dragon Legal Anywhere Trial Process

Please note that a unique Dragon Author Profile is required to be created by Nuance for each user wishing to trial Dragon Legal Anywhere.  This will take 24-48 business hours. 

Once this has been created, each user will be emailed their unique login details and instructions.

At the commencement of the trial please feel free to contact our office on 1300 551 778 to arrange for one of our consultants remotely guide you through some basic tuition so you can confidently begin your trial.  Remember that a comprehensive 1-hour training session (one-on-one) is included with your paid subscription.

If you have any queries please contact our team on 1300 551 778 or email us at support@voicex.com.au

Mac Users Please Note: Dragon Legal Anywhere requires a Windows operating system.  If you are a Mac user please contact our support team on 1300 551 778 for options on using Dragon Legal Anywhere in a Mac environment before registering for a trial

No. Unfortunately, Nuance no longer produces any speech recognition products compatible with Apple Mac OS.

Dragon Legal Anywhere cannot run natively on macOS, it CAN still be used on macOS machines in one of the following ways:   

• VMWare Fusion for Mac or Parallels® – These applications run a Windows operating system “virtually” within macOS. Any version of Dragon can then be installed on this virtual OS and natively control other Windows applications. Dictated text can be copied across platforms into applications running on macOS if required. Dragon cloud-based speech recognition solutions such as Dragon Legal Anywhere is particularly well suited to this approach since it is very lightweight so minimal resources need to be allocated to the Windows OS. Other Dragon software versions (such as Dragon Professional Individual & Dragon Professional Group) will also work this way, however, system resources must be considered. A Philips SpeechMike or other USB microphone can be used with this approach.

Read more about Parallels®
Read more about VMWare Fusion for Mac

• Apple Boot Camp – This approach splits your Mac’s disk into two parts – one for macOS and one for Windows – allowing Windows applications like Dragon to be used as though your Mac were a Windows PC. Your macOS applications will not be available while running Windows, however, system resources are less of a concern as Windows will have access to all that is available. The virtual OS approach is still preferred where there are sufficient resources available to run both operating systems simultaneously.

Read more about Apple’s Boot Camp

The VoiceX Support Team will be more than happy to discuss your requirements and assist you with selecting the option that will best suit your needs and let you run Dragon Legal Anywhere on your Apple Mac hardware.

No. As with all Dragon products, Dragon Legal  Anywhere, Dragon Professional Anywhere, Dragon Professional Group and Dragon Professional Individual are licensed per author.  During set-up, each user creates their own unique Dragon Voice Profile.  A Dragon user profile is a set of files that Dragon uses to process what you dictate. Your Dragon user profile stores unique acoustic and language information, as well as system preferences and settings as well as the type of microphone you use, custom words, and vocabulary.

Sharing a Dragon profile with other authors is in breach of the Nuance end-user-license agreement (EULA) and will also significantly affect the Dragon profile accuracy.  Multiple logins to the cloud platform simultaneously may also result in users being "locked-out" and data loss.

Yes! Dragon Legal Anywhere can be installed and accessed from an unlimited number of computers.  Dragon Legal Anywhere is licensed per author and there are no dictation or hardware limits.  Authors can also log-in and use their Dragon Legal Anywhere Profile on their mobile device (iOS and Android compatible) with the included Dragon Anywhere Mobile App.

Dragon Legal Anywhere is a minimum 12-month subscription.  VoiceX can tailor a subscription option to suit your firms budget.

Yes, when Dragon Legal Anywhere is used in conjunction with the optional SpeechExec Enterprise+ SpeechKit solution authors - or their support staff/typists - can submit pre-recorded dictation for background speech-to-text conversion.  Once transcribed by Dragon the resulting text can be proofread, corrected and formatted by either the author or support staff with the aid of the partnering audio.

SpeechExec Enterprise is a complete end-to-end dictation and transcription management solution and can be an on-premise solution or hosted by VoiceX.

Note: Dragon Legal Anywhere must be partnered with SpeechExec Enterprise + SpeechKit for background speech recognition.  Speech-to-text conversion of a pre-recorded dictation is not available as standard with Dragon Legal Anywhere.

Please allow between 24-48 business hours for your Dragon Legal Anywhere profile to be created from order confirmation.  A welcome kit that will include each user's log-in details and application download link will be emailed upon the profile creation.

VoiceX offers existing Dragon software users special "upgrade/loyalty discounts".  View our full range of subscription options here.

Dragon Legal Anywhere however is a completely different technology platform and being a cloud-based solution means you can not "upgrade" your existing software or profile.  You can however export your existing Dragon profile customisations, such as custom words and import these into your new Dragon Legal Anywhere profile.

Selecting the right kind of microphone to suit how you dictate, where you dictate and what applications you dictate into is can make all the difference when it comes to your speech recognition accuracy.

Microphones should be noise-cancelling - preferably with noise-isolating features - and designed with speech recognition in mind.

It is also important to consider what your main objective is for speech recognition when selecting your microphone style.  For example, if you are wanting to dictate directly into and navigate around a template or practice management software - you may wish to consider a USB Dictation Microphone such as the Philips SpeechMike Premium which was designed specifically for use with speech recognition.

There are many different styles of microphones that can be used for speech recognition, including; handheld microphones with navigation control (such as SpeechMike Premium and Nuance PowerMic III ) and of course headset microphones for those who require hands-free way of working.

Contact us to speak with one of our speech recognition specialists for advice.

VoiceX Top 5 Microphones for use with Dragon Legal Anywhere Speech Recognition

• SpeechMike Premium Air SMP-4000 Wireless Microphone with customisable navigation controls and integrated mouse
• SpeechMike Premium SMP-3700 Corded USB Microphone with customisable navigation controls and integrated mouse
• Jabra Evolve2 65 Bluetooth Headset with Charging Stand - Pairs with your desktop computer, laptop and mobile phone
• Jabra Engage 75 DECT Office Headset - Connects to your desk phone, PC & mobile device
• Nuance PowerMic III USB Dictation Microphone

By default, all orders within Australia are shipped by our courier Toll Priority. 

Please allow approx 1-2 working days for delivery. A track and trace email will be sent by Toll Priority when your consignments have been scanned at the depot.

If you require delivery to a PO Box delivery will be via Express Post by Australia Post. Typically Express Post is 1 to 3 working days - depending on your location.

Deliveries to and within New Zealand are via FedEx or similar and take between approx 3 to 5 working days.

Should you have a required deadline or would like to specify a specific delivery method please contact us directly and we will be able to assist.

Dragon Medical One is a minimum 12-month subscription product that has several payment options;

• Annual - Once per calendar year
• Quarterly - Every 3 months
• Monthly - Every Month

The exception to this is the Dragon Medical One Month-to-Month option which can be cancelled at any time.

Clients who select the monthly or quarterly billing options will be billed via automatic direct debit from your nominated credit card or bank account on the 1st of every month or every 3rd month.

Unfortunately, in late 2018, Nuance announced that they would be discontinuing the Dragon for Mac range. We were advised that this was due to Apple’s API restrictions which left Nuance unable to implement some of the features that were available in the Windows version.

Whilst Dragon products such as Dragon Medical and Dragon Professional Ranges cannot run natively on macOS, they CAN still be used on macOS machines in one of the following ways:

• VMWare or Parallels® – These applications run a Windows operating system “virtually” within macOS. Any version of Dragon can then be installed on this virtual OS and natively control other Windows applications. Dictated text can be copied across platforms into applications running on macOS if required. Dragon Professional Anywhere / Dragon Professional Group / Dragon Professional Individual (DMO) is particularly well suited to this approach since it is very lightweight so that minimal resources need to be allocated to the Windows OS. Other Dragon versions (such as Dragon Medical One) will also work this way, however, system resources must be considered. A Philips SpeechMike or other USB microphone can be used with this approach.

Read more about Parallels®

Read more about VMWare®

• Windows Remote Desktop Service /Terminal Server or Citrix – If you connect to a Windows-based server, you can install some versions of Dragon on the server itself where it will be able to natively control other application on the server.

Read more about Windows Remote Desktop Service (Terminal Server)

Read more about Citrix

• Apple Boot Camp – This approach splits your Mac’s disk into two parts – one for macOS and one for Windows – allowing Windows applications like Dragon to be used as though your Mac were a Windows PC. Your macOS applications will not be available while running Windows, however, system resources are less of a concern as Windows will have access to all that is available. The virtual OS approach is still preferred where there are sufficient resources available to run both operating systems simultaneously.

Read more about Apple’s Boot Camp

The VoiceX Support Team will be more than happy to discuss your requirements and assist you with selecting the option that will best suit your needs and let you run Dragon on your Mac hardware.

The Jabra headset models that are certified for Microsoft Teams support Microsoft Teams as a Plug and Play experience. The Plug and Play experience includes these benefits:

• Automatic selection as the default audio device.
• Features to answer and end calls, adjust volume, and mute.

If multiple certified audio devices are present, certified models also offer call prioritization. Microsoft Teams will correctly send the audio to the device that was used to answer an incoming call.

If you use a model that is certified for Microsoft Teams with a different computer telephony (softphone) client, the product should work the same as a UC model regarding audio and features (such as answer and end calls, adjust volume, mute).

If you are not using Microsoft Teams, use the standard UC-certified model.

Yes! As if the 1st of April 2022 Dragon Legal Anywhere will be available in Australia from VoiceX Communications.  VoiceX is Australia's largest speech recognition specialist and authorised Australian Nuance support & training partner for the complete range of Dragon voice recognition software.

No.  Dragon Medical Practice Edition 4 was discontinued in Australia in December 2020.  The official Nuance support and maintenance period will only remain active until 31st December 2022.  After this, we can not guarantee the reliability, security and operability of Dragon Medical Practice Edition 4.

We strongly recommend upgrading Dragon Medical Practice users to the latest speech recognition solution for medical professionals from Nuance - Dragon Medical One.

Dragon Medical One.

Dragon Medical One is the latest in the Nuance suite of speech recognition technology.  Dragon Medical One is a cloud-based speech recognition solution and has replaced the old, desktop software application - Dragon Medical Practice Edition 4.

You can buy Dragon Medical One in Australia from Australia's largest Nuance Certified Partner - VoiceX Communications.

Buy Dragon Medical One

Trial Dragon Medical One

No.  As with all Dragon products, the Dragon Professional range can only process single voice dictation into text.